Etuicreations FAQ
If you have any further questions that we have not answered here, please feel free to contact us by email.
Products & Customization
We offer luxurious, handcrafted packaging for jewelry., such as cases for rings, earrings, bracelets, watches and necklaces.
Depending on the model, all our products feature either an embossed leather look or a suede texture.
The interior is always lined with suede, offering a soft feel and a sophisticated, matte finish.
Yes, we offer personalization with your own logo.
Depending on the material and chosen method, this can be embossed, metallically finished or printed.
Yes, we can produce packaging with individual dimensions or customized designs upon request.
Of course.
If you have a specific color in mind, we will guide you step by step through the selection process.
Once the material has been procured, a sample will be made, and after your approval we will begin production.
The cost of a special color depends on the order quantity, the material price, and the chosen quality.
A detailed quote will be prepared once the color has been selected and availability confirmed.
Orders & Minimum Quantities
Is there a minimum order value?
Yes, the minimum order value is €150, as we only supply business customers (B2B).
All orders will be processed as pre-orders.,
unless the respective product explicitly states that it is immediately available.
If a product is in stock, you can receive the available pieces immediately.
The remainder of your order will then be produced.
You can add your order to the shopping cart, without being immediately obligated to pay.
We will receive your order and then send you an order confirmation.
Products that are immediately available will be shipped within 3-5 working days.
For personalized or custom-made orders, the production time is approximately 2-3 weeks.
Yes, you can request a free sample before placing a larger order.
The product sample is free – you only pay the shipping costs.
Naturally!
We offer tiered discounts depending on the order quantity.
Contact us to receive a customized offer.
Production & Shipping
Production takes place in Germany, using materials from Italy, Germany and Greece.
Our company has been active in the market for many years and is now opening a new chapter with fresh ideas and creative energy.
Yes, we ship throughout Europe.
Shipping costs, customs duties and any applicable taxes are the responsibility of the recipient.
Payments
Payments are made by bank transfer on an invoice basis.
Other payment methods, such as PayPal or credit card, can be arranged on a case-by-case basis.
Support & Contact
You can reach us via the contact form on our website, by email or by phone.
We answer all inquiries within 24 business hours.
If you receive a damaged or incorrect item, please contact us within 3 working days of delivery and include photos.
We will arrange for a replacement or return immediately, free of charge for you of course.
